How to run a customer journey workshop
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How to run a customer journey workshop
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Web24 apr. 2024 · CJM encompasses every step a customer or user takes. Every point of interaction they have with your business is accounted for. The customer’s thoughts, … Web25 jan. 2024 · Running a successful online journey mapping workshop is no mean feat. For everything to go smoothly, it is vital to use the right tools for your CJM call, think …
Web26 mrt. 2024 · Customer journey maps, though useful, are often misunderstood, skipped due to seeming complexity, or postponed until an external facilitator can help create … Web8 dec. 2024 · Types of UX Workshops. This article outlines 5 common types of UX workshops: Discovery workshops: Communicate the current state and create consensus for milestones and plans. Empathy …
Web2 dec. 2024 · How to run a virtual user journey mapping workshop A step by step process and Miro template Access the Miro template I created here. With WFH going for months … WebBefore you get started with your virtual customer journey mapping workshop, some preparations are helpful: Make sure all participants have video and screen sharing / …
WebHow to run a journey mapping workshop. 3 min read. If you want to improve your customer experience (CX) and drive loyalty, you have to understand where your customers are …
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